How Our Insurance Process Works
- Navigating The Insurance Process
MITIGATION PROCESS
First Visit & Work Approval
Our water technicians come to your property. We walk through the damaged area with you, find the source, and explain what we see. When you're ready, you sign a Work Authorization. This lets us start right away.
Photos & Drying Setup
We take photos of all the damage. We stop anything that could make it worse. Then we write up what needs to be done and set up drying equipment around the affected area. The photos and notes go to your insurance company to support your claim.
Drying & Daily Checks
Over the next few days, we come back to check on the drying equipment. We measure moisture levels and watch the progress. The equipment has to run 24/7 the whole time. Stopping it early can cause more problems, like mold.
Final Drying Verification & Insurance Submission
After your property is fully dry, we take final photos and confirm that moisture levels are back to normal. You’ll sign a Certificate of Satisfaction, and we send all documentation and our estimate to your insurance company. Your carrier will review the claim and process payment based on your coverage.
- How The Insurance Process Works
REBUILD PROCESS
Rebuild Estimate
During the Mitigation process, a Reconstruction Estimator will come out to your property to write a detailed estimate on their finding.
Working With Your Insurance
Our Estimator sends the rebuild plan to your insurance company. We work with the adjuster until they agree on what's covered. This usually takes two to four weeks. You don't have to be part of these calls, we handle them and keep you posted.
Contract & Deductible
Once your insurance approves the plan, you sign a contract and pay your deductible. From here, we get ready to order materials and start scheduling the work.
Material Choices
A Project Manager is assigned to your job. They walk you through your material choices, things like flooring, paint, fixtures, and finishes. Once you pick what you want, we order everything.
Construction & Walkthrough
When the materials arrive, our team starts the rebuild. Your Project Manager keeps you updated and is there if you have questions. When the work is done, we walk through the finished space together to make sure everything looks right.
Final Sign-Off
After the walkthrough, you sign a Certificate of Completion. We send this to your insurance company so they can release the final payment. Your home is back to the way it was, or better, and the project is done.